December 22, 2010

Why Feedback is so important to your Business Credibility!


In this post I’d like to share with you some important issues regarding customer feedback and how it can be both the saviour and the breaker of your business reputation. As e-commerce business owners we all rely greatly on consumer feedback to give our business credibility so that others can see our ability to fulfil a service throughout and hopefully do business with us. So firstly let’s take a look at why feedback is so important to your business.

As mentioned above receiving feedback in general gives your online business a certain level of credibility which also gives others looking to use your services to do so with confidence. What’s more, feedback also gives you an indication of how well you’re carrying out your services as a business owner.

Dealing with Positive Feedback

This is by far one of the most joyous feelings about running an online business, when you receive a positive feedback it no doubt makes you feel proud of what you’ve achieved. However, you should never look at receiving positive feedback as an indication that you’re doing ok to satisfy your customers, so therefore you need not do any more. It’s always better to keep pushing forward and finding new ways to improve your business services.

Dealing with Negative Feedback

This of course is something that all businesses dread of receiving, and we’ve all had some form of negative feedback at some stage or other, some of which can be quite personal too. The best way to analyse negative feedback is to learn from your mistakes for next time. Of course negative feedbacks are also a great indication as to where your business needs improving as well as the down side. Negative feedback can also bring down morals and make you feel incompetent at times; when this happens we begin to feel as if we care less about our business commitments, but don’t let this happen. Learn to brush them aside and rise up to better yourself for the future.

Image courtesy of graur codrin / FreeDigitalPhotos.net


Negative feedback can also bring down morals and make you feel incompetent at times;

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Fabrizio Van Marciano - Nov, 26 2010

Coping with Negative Feedback

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About Fabrizio Van Marciano

Fabrizio Van Marciano is a fulltime international selling artist and blogger working from home. His insight into online business marketing and website design has lead him on the path to becoming one of the UK's biggest selling modern contemporary artists with over 3,000 original canvas paintings sold worldwide. You can follow Fabrizio on Twitter & Facebook.

Comments

  1. Dave says:

    Another brilliant post. I’ve just added a feedback facility on my too. Thanks.

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  1. [...] Why Feedback is so Important to your Business Credibility! [...]

  2. [...] your business directory listings, and two important posts looking at customer care we share with; Why Feedback is so Important to your Business Credibility and I talk about Dealing with Unhappy [...]

  3. [...] We recently touched on the subject of improving customer service experience as well as looking at why feedback is important to your online business. We also produced for you a two part crash course in small business marketing which you can find by [...]

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Fabrizio Van Marciano
Coping with Negative Feedback
Posted Nov, 26 2010
  • Fabrizio Van Marciano
    Coping with Negative Feedback
    Posted Nov, 26 2010

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Negative feedback can also bring down morals and make you feel incompetent at times;
  • Fabrizio Van Marciano
    Coping with Negative Feedback
    Posted Nov, 26 2010

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